Shipping & Returns
1. SHIPPING Policy and Returns
You can trust that your order will be quickly processed and safely delivered.
We can ship products anywhere in the United Arab Emirates or Internationally When you place an order we will estimate delivery dates based upon the availability of your item(s), and your shipment’s destination.
Items in stock will typically ship out in 2-3 business days.
a. Shipping Charges
Shipping charges is calculated with your checkout.
2. RETURN, EXCHANGE POLICY, CANCELLATIONS
Our goal is to ensure your complete satisfaction with your purchase. Feel free to return any unused item for a full refund. Refer to return policy for instructions.
Return Policy
If you are dissatisfied with your order for any reason, you can return your unused items for a prompt refund or exchange. Refunds for items returned within 30 days of the purchase date will be credited in the full amount minus the shipping charge. Any claims for damaged order or missing items must be received within 2 business days of receipt of package.
In case following conditions are not met Ownthelooks.Com reserves the right to charge 15% restocking fee or refuse the return.
- the items must be returned for refund or exchange within 30 days of original purchase
- items and packaging must be received in new condition
- the original manufacture's packaging must not be damaged
- packaging must include all original items
- Return Authorization Number must be clearly marked on the shipping box
- return package must include copy the original invoice or sale receipt
Before returning package you need to contact Ownthelooks.com to receive Return Authorization Number (number to be placed on returning package). You can use phone number (+9714-2500-251) or e-mail info@ownthelooks.com
Please mail your package in a prepaid, insured, and traceable method to the address below.
My order never arrived.
Check your order confirmation email for the tracking number. If that doesn’t work, send us an email, tell us what you ordered and your order number, and we’ll help you out.
My order arrived incomplete or damaged.
Take a deep breath. Contemplate the transience of all things. In your mind’s eye, envision the faces of everyone you love and everything you hold dear, and let them go. Then send us an email. Tell us what you ordered and your order number, and we’ll help you out.
Somehow I screwed up the address form.
How is that even possible? Send us an email at info@ownthelooks.com.
