FAQ
General
How will I shop at OwnTheLooks?
You do not need to register before placing an order. You may register as soon as you have finished shopping, our registration process is fast, free, and will save you time for future purchases. Click here to register.
How do I change my account information?
As soon as you sign in to your account with your email address and password, it will direct you to your account overview to update/edit your account information.
What is the item I want is out of stock?
If an item is out of stock, there is a good chance we may restock it. If you would like to be notified, go to the item product page and click ‘Email When Available’, this should appear in the location of the Add to Cart. Fill in your email and you’ll receive an automatic email when the item is back in stock.
Do you have a size guide?
Yes, check it out here!
When are discount codes applied?
Discount codes are applied at checkout when you enter a valid discount code of gift voucher. Discount code does not apply on items that are already discounted or on sale.
I cannot find the product I want at OwnTheLooks?
If you’ve seen a product and you can find it, send an email at info@ownthelooks.com with as much information as possible and our team will help find the item for you. Team.
Is it safe to use my credit card?
Shopping on our site is safe and secure. Our payment gateway is compliant with identity protection standards, that means all credit card information is captured directly on the payment gateway secure page. We cannot see and do not have access to any of your credit card details.
Are the items added to my cart reserved?
Adding items to your cart does not mean the item(s) is reserved. Your order is only confirmed upon payment completion.
What kinds of payment methods do you accept?
We currently provide payment method via credit card, cash-on-delivery, PayPal and western union (hawala). Cash on Delivery is only available for deliveries Saudi Arabia, UAE, Kuwait, Bahrain, Oman.
Do you offer Discounts?
For exclusive discounts and offers Scroll to the bottom of our website where you can sign up for our newsletters by submitting your email address. You’ll instantly receive a 15% discount that you can apply against your order.
I cannot find the answers to my questions; how do I reach customer service?
You can call +971 4 295 9520, email us at info@ownthelooks.com, facebook message or send us a whatsapp message +971 56 490 0211
Orders and Shipping
How will I know if OWNTHELOOKS has received my order?
Upon completing your order, you will be redirected to an order confirmation page that shows your order number, this confirms we have received your order. Click here to track your package.
What is the average delivery time?
We typically delivery between 4 to 6 days. However, some items can take up to 12 days to deliver, when viewing an item in the product page we will estimate the delivery time of that item located under the add to cart button.
Can I amend my order after I’ve placed it?
We try our best to pack your orders as soon as we get them to ensure its processed and delivered promptly.
Please email us info@ownthelooks.com with your order number to check if your item/s has/have been dispatched.
Can I cancel my order after I’ve placed it?
An order cannot be cancelled once placed, however you can exchange it free of charge (we pick it up and delivery it for free).
How do I track my package after it has been shipped?
Simply enter the tracking number you received at the time your shipment was dispatched in our tracking page Click here. In addition, we send an email at the time of shipping with a link to track your order.
I’m missing an item from my order, what will I do?
We’re sorry to hear that! Please get in touch and we’ll send you the missing item as soon as possible.
What if I received a faulty item in my order?
We apologize if you have received a defective item. Customers will be required to notify us within 3 days. Do note that your email must include snapshots of the area of defect clearly. We will ascertain the defect and advise you further.
I have an incorrect item in my order, what will I do?
We apologize if an incorrect item was mailed out. Please get in touch and we will sort it out asap.
I have entered an incorrect shipping address during checkout, what will I do?
Not to worry, send an email with the correct details and we will provide you with more information depending on the status of your order.
WHAT IS THE NAME OF YOUR PET DOG?
We are located in this area and we are available 24/7 for all calls etc.
Exchanges
Can I refund my order?
For Credit Card or PayPal payments: We refund the amount paid minus outbound shipping cost, you’ll need to email us with in two weeks of receiving the order. We will be sure to write you back with detailed instructions.
For Cash on Delivery payments: We offer a refund through a gift card for the full amount you paid. We also offer free returns. Be sure to email us no later than two weeks from the time you receive your order. We will be sure to write you back with detailed instructions.
What is the status of my refund?
It would take up to 30 days for your refund to show from the time you ship it back to us. You will receive a notification letting you know the package has been received by our warehouse.
Can I get a refund if the price has changed since I ordered it?
In this case, we’re afraid we will not be able to provide a refund for the difference in price.
Can I exchange my purchase for something else?
Yes of course you can!Exchanges are free, we provide free pick-up and delivery. No explanation needed.Simply email us the order number and the item you want to exchange we will be sure to write you back with detailed instructions.
Do you ship to Iraq?
Yes! We accept order from Iraq, in addition to providing credit card, PayPal and western Union payments. We also offer a free cash pick up service. We will collect the order amount from you at the time you place the order, once the amount is collected we will ship the order to you. Please ensure you provide a working telephone number.
Will I be able to return merchandise that is over a year old?
Unfortunately, no, any purchases over 14 days old are not be eligible for a refund or exchange.
